All products purchased through our website, www.eurekacreativa.es, come with a total satisfaction guarantee. This means we’ll refund 100% of your money if THE CLIENT is not satisfied with the work.
Conditions
Our refund and return policy is valid for up to 20 days from the delivery date. If 20 days have passed since you received the complete product, we cannot offer a refund.
To process your return and refund, please email us at info@eurekacreativa.es.
Once we receive and review the reason for the return, we will send you an email to confirm we have received your request. We’ll also let you know whether your refund request is approved or denied.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 20 business days.
Before requesting a return or refund, THE CLIENT must provide EurekaCreativa.es with all necessary materials to complete the work, such as texts, information, documents, audiovisual materials, or any other items required as per the contract to develop the product or service.
THE CLIENT must receive the product or service in full before making a refund or return request. This means that we do not accept refund or return requests for products and services that have not been fully delivered to THE CLIENT.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again.
Then, contact your credit card company, as it may take some time for your refund to be officially processed.
Next, contact your bank, as processing time can vary. As it may take some time for your refund to be officially processed.
If you’ve done all this and still haven’t received your refund, please contact us at info@eurekacreativa.es.
Need help?
For questions related to refunds and returns, please contact us at info@eurekacreativa.es.